About Surveyhabitat
How the app works
Surveyhabitat is a web application built on the HTML5 protocol. You can built your questionnaire which is loaded onto a web browser or distribute via a weblink. There is no need to download anything nor do you download an app from any Application store. It all works device independently.
Surveyhabitat is a web application built on the HTML5 protocol. You can built your questionnaire which is loaded onto a web browser or distribute via a weblink. There is no need to download anything nor do you download an app from any Application store. It all works device independently.
How do I distribute my webforms/questionnaires
The app will provide for you a weblink to load onto any browser/ send it via email/post it on social media. It additionally provides an i-frame script to embed the survey in your own webpage, or social media. You can also run your survey in kiosk mode by adding a “physical” Location in the Locations tab under Survey (in the survey editor) and click on the automatic restart option. This will force the survey to restart after one completes the webform. The app will create a different link for every physical or web location you have so that the responses are segmented in charts, reports and exports. All the links will point to the same single survey you have created saving time and hassle of copying the questionnaire and do a data merging of your own.
The app will provide for you a weblink to load onto any browser/ send it via email/post it on social media. It additionally provides an i-frame script to embed the survey in your own webpage, or social media. You can also run your survey in kiosk mode by adding a “physical” Location in the Locations tab under Survey (in the survey editor) and click on the automatic restart option. This will force the survey to restart after one completes the webform. The app will create a different link for every physical or web location you have so that the responses are segmented in charts, reports and exports. All the links will point to the same single survey you have created saving time and hassle of copying the questionnaire and do a data merging of your own.
How many surveys and how many questions can I add?
You can create and distribute UNLIMITED surveys in any pricing scheme even in the Free plan. You can add UNLIMITED questions in any of the plans as well. The only limitation is for the number of responses where in the Free plan you are limited to 500 responses, the Basic Plan allows up to 3000 responses and UNLIMITED for the Premium plan.
You can create and distribute UNLIMITED surveys in any pricing scheme even in the Free plan. You can add UNLIMITED questions in any of the plans as well. The only limitation is for the number of responses where in the Free plan you are limited to 500 responses, the Basic Plan allows up to 3000 responses and UNLIMITED for the Premium plan.
What type of devices support the Surveyhabitat application
Surveyhabitat runs on ANY device. It is a web application and loads on any modern browser. You do not need to download an app from application stores. This makes it easier to distribute when you run a Mobile or Kiosk surveys.
Surveyhabitat runs on ANY device. It is a web application and loads on any modern browser. You do not need to download an app from application stores. This makes it easier to distribute when you run a Mobile or Kiosk surveys.
What kind of browsers are supported
Any modern browser of any operating system. It runs on Internet Explorer (ver10 and above), Mozilla Firefox, Google Chrome, Safari e.t.c.. It also runs on any updated mobile browser (Android ver 4.1 and above, iOS ver 5 and above)
Any modern browser of any operating system. It runs on Internet Explorer (ver10 and above), Mozilla Firefox, Google Chrome, Safari e.t.c.. It also runs on any updated mobile browser (Android ver 4.1 and above, iOS ver 5 and above)
Do you provide customer support?
Yes we do. In the Free and Basic plan you can have only email support. In the Premium Plan you have also phone and/or live support via Skype.
Yes we do. In the Free and Basic plan you can have only email support. In the Premium Plan you have also phone and/or live support via Skype.
Can I run Mobile Surveys?
Yes you can! At any survey setting with or without web connection. The application is supported by all browsers and devices and can run in offline mode and as soon web connection is available, the responses will upload automatically. You can paste the link to any mobile/tablet and have interviews collect the responses. You can also hand the table to your attendees and fill in the questionnaire themselves to increase privacy. Note that the survey will run in full screen model as a local application not allowing the respondents to exit the survey*. All these in an online or offline environment, no problems on that issue. Also, your respondents can complete the survey on their mobile device after they scan a QR code or receive an email from you.
Yes you can! At any survey setting with or without web connection. The application is supported by all browsers and devices and can run in offline mode and as soon web connection is available, the responses will upload automatically. You can paste the link to any mobile/tablet and have interviews collect the responses. You can also hand the table to your attendees and fill in the questionnaire themselves to increase privacy. Note that the survey will run in full screen model as a local application not allowing the respondents to exit the survey*. All these in an online or offline environment, no problems on that issue. Also, your respondents can complete the survey on their mobile device after they scan a QR code or receive an email from you.
Can I run Kiosk Surveys?
Definitely. You can use any table or touch screen machine whatsoever and run the survey on a browser on full screen mode*. The survey will restart automatically (option in the Locations tab when building a survey) when a respondent finishes filling in the questionnaire therefore being ready for the next participant.
Definitely. You can use any table or touch screen machine whatsoever and run the survey on a browser on full screen mode*. The survey will restart automatically (option in the Locations tab when building a survey) when a respondent finishes filling in the questionnaire therefore being ready for the next participant.
I have a multilingual audience!
You can add translated versions of the survey on any language you wish and the responded will choose the language of preference to begin answering. This apply to any kind of survey distribution (web link, email, embedded, kiosk, mobile). The data are stored into the primary language you have used when building the survey. You can modify the translation or even add additional translations without interfering with the survey flow.
You can add translated versions of the survey on any language you wish and the responded will choose the language of preference to begin answering. This apply to any kind of survey distribution (web link, email, embedded, kiosk, mobile). The data are stored into the primary language you have used when building the survey. You can modify the translation or even add additional translations without interfering with the survey flow.
Want more features?
We are constantly upgrading our software to meet our clients’ and market needs. Should you require any specific features don’t hesitate to contact us support@surveyhabitat.com and we will be more than happy to listen to you and your ideas.
We are constantly upgrading our software to meet our clients’ and market needs. Should you require any specific features don’t hesitate to contact us support@surveyhabitat.com and we will be more than happy to listen to you and your ideas.
Location/ Security
Server Location & Backups
Our servers are located in the USA, at Herndon, Virginia, and are part of Peer1, one of the world's leading hosting providers. The data center is SSAE 16 Type II certified, and includes dual power backup systems (UPS and diesel generator), state of the art climate control systems, pre-action dry pipe sprinkler system with clean agent fire extinguishers, security card access and DVR camera systems and network engineers who monitor the network 24x7x365.
The servers themselves use hardware RAID technology with mirrored hard drives, so that if a hard drive fails the system and data remain operational and available.
Our backup system takes nightly snapshots of the system (file system and database), and stores the last 7 snapshots, as well as the last 4 Friday snapshots on-site. In the event of accidental deletion, we can have any of those backups restored immediately.
Our servers are located in the USA, at Herndon, Virginia, and are part of Peer1, one of the world's leading hosting providers. The data center is SSAE 16 Type II certified, and includes dual power backup systems (UPS and diesel generator), state of the art climate control systems, pre-action dry pipe sprinkler system with clean agent fire extinguishers, security card access and DVR camera systems and network engineers who monitor the network 24x7x365.
The servers themselves use hardware RAID technology with mirrored hard drives, so that if a hard drive fails the system and data remain operational and available.
Our backup system takes nightly snapshots of the system (file system and database), and stores the last 7 snapshots, as well as the last 4 Friday snapshots on-site. In the event of accidental deletion, we can have any of those backups restored immediately.
Where are we located?
We are located in the city of Nicosia, Cyprus . An island in the Mediterranean with lots of sun and friendly people. Our servers are located in the USA, at Herndon, Virginia, and are part of Peer1, one of the world's leading hosting providers.
We are located in the city of Nicosia, Cyprus . An island in the Mediterranean with lots of sun and friendly people. Our servers are located in the USA, at Herndon, Virginia, and are part of Peer1, one of the world's leading hosting providers.
Is the feedback form / questionnaire on Google to find?
We make sure the questionnaires are not indexed by google. Nevertheless, bear in mind that links send to hundreds of people for online surveys are not considered secured content. Even if a search engine doesn't list a link, it doesn't make it unavailable.
We make sure the questionnaires are not indexed by google. Nevertheless, bear in mind that links send to hundreds of people for online surveys are not considered secured content. Even if a search engine doesn't list a link, it doesn't make it unavailable.
Are your webforms secure?
Yes they are. 2048 bit encryption: We comply with industry best practices regarding encryption levels
Yes they are. 2048 bit encryption: We comply with industry best practices regarding encryption levels
Account Settings/ Payment/ Pricing Plans
Payment methods- Currency
You can pay with all major credit cards (i.e. VISA, Mastercard, AMEX, Discover, Dinners and others). You can also pay with your PAYPAL account if you have one. You DO NOT have to have an account in PAYPAL! The PAYPAL option is an additional one to the credit cards. We charge in Euros. Please not that EU subscriptions are subject to 19% VAT
You can pay with all major credit cards (i.e. VISA, Mastercard, AMEX, Discover, Dinners and others). You can also pay with your PAYPAL account if you have one. You DO NOT have to have an account in PAYPAL! The PAYPAL option is an additional one to the credit cards. We charge in Euros. Please not that EU subscriptions are subject to 19% VAT
Can I download my responses and use it in another software for further analysis?
You can export your dataset in Excel, CSV, TXT and SPSS file format.
You can export your dataset in Excel, CSV, TXT and SPSS file format.
Resetting or Changing Your Password/Login Email Address
You can always change you password by going to the My Account settings and change your password. You can also reset your password in case you forget it by clicking on “Forgot my password” option when you try to login. A reset password email will be sent to your email with a link to reset it. You also can change your login email by sending us an email to support@surveyhabitat.com
You can always change you password by going to the My Account settings and change your password. You can also reset your password in case you forget it by clicking on “Forgot my password” option when you try to login. A reset password email will be sent to your email with a link to reset it. You also can change your login email by sending us an email to support@surveyhabitat.com
Selecting/ Upgrading/ Downgrading your Surveyhabitat Plan
When you select a plan (either Free or Paid) you are redirected for your login information. No credit card is needed for the Trial period or the Free plan. When the Trial period is over, your account will be downgraded to the Free plan. When you choose, or upgrade to, a Paid plan, a form provided my BRAINTREE payment gateway will collect your credit card or Paypal information. Surveyhabitat does not store your credit card information. You can downgrade anytime within the billing period either to the Free plan or to a smaller pricing plan.
When you select a plan (either Free or Paid) you are redirected for your login information. No credit card is needed for the Trial period or the Free plan. When the Trial period is over, your account will be downgraded to the Free plan. When you choose, or upgrade to, a Paid plan, a form provided my BRAINTREE payment gateway will collect your credit card or Paypal information. Surveyhabitat does not store your credit card information. You can downgrade anytime within the billing period either to the Free plan or to a smaller pricing plan.
Recurring payment/ Downgrading/ Upgrading
A recurring payment is scheduled automatically for the end of the billing period. i.e. if you created an account on the 21 August then a recurring payment will incur on the 21st of each repeating month. (or year, depending on the plan). You may downgrade at ANY TIME within the billing period and your Plan will continue until the end of the period when it will be downgraded to the Free plan. You may Upgrade you plan at any time and you will be charged for the new plan and a new billing period will begin at that point. Your data will NOT be lost and you will continue to have access to the reports and exports.
A recurring payment is scheduled automatically for the end of the billing period. i.e. if you created an account on the 21 August then a recurring payment will incur on the 21st of each repeating month. (or year, depending on the plan). You may downgrade at ANY TIME within the billing period and your Plan will continue until the end of the period when it will be downgraded to the Free plan. You may Upgrade you plan at any time and you will be charged for the new plan and a new billing period will begin at that point. Your data will NOT be lost and you will continue to have access to the reports and exports.
What happens if I reach my submissions/ responses limit?
At the Premium plan there is no limit for responses/ submissions. At the other plans, when the responses limit is reached, your responses thereafter are not lost but are saved but are not accessible to reports or data exports until you upgrade to the Premium plan. When this happens please sent an email at support@surveyhabitat.com and we will get back to you as soon as possible.
At the Premium plan there is no limit for responses/ submissions. At the other plans, when the responses limit is reached, your responses thereafter are not lost but are saved but are not accessible to reports or data exports until you upgrade to the Premium plan. When this happens please sent an email at support@surveyhabitat.com and we will get back to you as soon as possible.
Added Value Services
Don’t have time or the team to do survey research on my own
Don’t worry! We can help you on that. Contact us and we will prepare a survey research plan from scratch based on your needs
Don’t worry! We can help you on that. Contact us and we will prepare a survey research plan from scratch based on your needs
I already have the survey data and don’t know what to do with it
We can either give you some free guidelines on how to proceed, or our analytics team will do the job for you. Contact us on either situation
We can either give you some free guidelines on how to proceed, or our analytics team will do the job for you. Contact us on either situation